Privacy Policy of Bhasin Motors (Bhasin Ventures Pvt. Ltd.)

(Authorised Tata Dealer)

PRIVACY POLICY
Bhasin Motors (Unit of Bhasin Ventures Pvt. Ltd.)

1. Introduction

Bhasin Motors (a unit of Bhasin Ventures Pvt. Ltd.), having its Head Office in Raipur and branches in Bhatagaon (Raipur), Baloda Bazar, Bhatapara, Mahasamund, and Saraipali, is committed to protecting the privacy and security of personal information of its customers, prospects, and website users.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our dealerships, website, digital campaigns, advertisements, and communication channels such as Meta platforms, WhatsApp, SMS, and other media.

2. Scope of Policy

This policy applies to:

  • Customers purchasing Tata Motors ICE and Electric vehicles
  • Prospective customers interacting with advertisements and promotions
  • Visitors to our website or digital platforms
  • Individuals who contact us via phone, SMS, WhatsApp, website forms, or social media

3. Information We Collect

We may collect the following types of personal and non-personal information:

A. Personal Information

  • Name
  • Mobile number
  • Email address
  • Address/location details
  • Vehicle preferences and purchase history
  • Identification details (if required for booking, financing, or registration)

 

Please note :

"To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice."

We ensure that such third parties follow appropriate data protection practices.

B. Technical & Usage Data

  • IP address
  • Device type and browser information
  • Website usage data
  • Interaction with digital advertisements (Meta ads, etc.)

C. Marketing Data

  • Preferences for receiving promotional communications
  • Responses to campaigns, offers, and surveys

4. How We Collect Information

We collect information through:

  • Website forms and landing pages (including “Contact Us” forms)
  • Dealership visits and test drive requests
  • Social media platforms (Meta Ads, Facebook, Instagram, etc.)
  • WhatsApp, SMS, and tele-calling campaigns
  • Third-party lead generation platforms
  • Events, exhibitions, and promotional activities

5. Purpose of Data Collection

We use your information for the following purposes:

  • To provide vehicle information, quotations, and services
  • To process bookings, test drives, and sales transactions
  • To respond to inquiries submitted via our website
  • To send promotional offers, advertisements, and updates
  • To improve customer experience and service quality
  • To conduct analytics and measure campaign performance
  • To comply with legal and regulatory requirements

6. Sharing of Information

We may share your information with:

  • Tata Motors Ltd. for sales, service, and warranty purposes
  • Authorized employees and internal teams
  • Marketing and advertising partners (Meta platforms, SMS providers, etc.)
  • Financial institutions for loan processing (with consent)
  • Government authorities or regulators as required by law

7. Data Security

We implement reasonable security practices and procedures as per applicable Indian laws, including:

  • Secure storage systems and restricted access
  • Data encryption (where applicable)
  • Regular monitoring and updates to prevent unauthorized access

8. Data Retention

We retain your personal data only as long as necessary for:

  • Business purposes
  • Legal and regulatory compliance
  • Customer relationship management

9. Your Rights

As per applicable laws, you have the right to:

  • Access your personal information
  • Request correction or update
  • Withdraw consent for marketing communications
  • Request deletion of data (subject to legal obligations)

You may opt-out of promotional messages at any time via unsubscribe links, SMS STOP requests, or by contacting us.

10. Cookies & Tracking Technologies

Our website and digital campaigns may use cookies and tracking tools to:

  • Improve user experience
  • Analyze website traffic
  • Deliver personalized advertisements

Users may control cookie preferences through browser settings.

11. Compliance with Laws

This policy is designed in accordance with:

  • Information Technology Act, 2000 (India)
  • IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • Applicable data protection and privacy guidelines

12. Third-Party Links

Our platforms may contain links to third-party websites. We are not responsible for their privacy practices, and users are advised to review their policies separately.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website or communicated through appropriate channels.
 

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Bhasin Motors
(Unit of Bhasin Ventures Pvt. Ltd.)
Head Office: Raipur, Chhattisgarh, India