PRIVACY POLICY
Bhasin Motors (Unit of Bhasin Ventures Pvt. Ltd.)
Effective Date: [Insert Date]
Bhasin Motors (a unit of Bhasin Ventures Pvt. Ltd.), having its Head Office in Raipur and branches in Bhatagaon (Raipur), Baloda Bazar, Bhatapara, Mahasamund, and Saraipali, is committed to protecting the privacy and security of personal information of its customers, prospects, and website users.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our dealerships, website, digital campaigns, advertisements, and communication channels such as Meta platforms, WhatsApp, SMS, and other media.
This policy applies to:
Customers purchasing Tata Motors ICE and Electric vehicles
Prospective customers interacting with advertisements and promotions
Visitors to our website or digital platforms
Individuals who contact us via phone, SMS, WhatsApp, website forms, or social media
We may collect the following types of personal and non-personal information:
A. Personal Information
Name
Mobile number
Email address
Address/location details
Vehicle preferences and purchase history
Identification details (if required for booking, financing, or registration)
Please note :
"To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and marketing communications (with your consent) via different channels, including but not limited to SMS, Email, RCS, WhatsApp, and Voice."
We ensure that such third parties follow appropriate data protection practices.
B. Technical & Usage Data
IP address
Device type and browser information
Website usage data
Interaction with digital advertisements (Meta ads, etc.)
C. Marketing Data
Preferences for receiving promotional communications
Responses to campaigns, offers, and surveys
We collect information through:
Website forms and landing pages (including “Contact Us” forms)
Dealership visits and test drive requests
Social media platforms (Meta Ads, Facebook, Instagram, etc.)
WhatsApp, SMS, and tele-calling campaigns
Third-party lead generation platforms
Events, exhibitions, and promotional activities
We use your information for the following purposes:
To provide vehicle information, quotations, and services
To process bookings, test drives, and sales transactions
To respond to inquiries submitted via our website
To send promotional offers, advertisements, and updates
To improve customer experience and service quality
To conduct analytics and measure campaign performance
To comply with legal and regulatory requirements
We may share your information with:
Tata Motors Ltd. for sales, service, and warranty purposes
Authorized employees and internal teams
Marketing and advertising partners (Meta platforms, SMS providers, etc.)
Financial institutions for loan processing (with consent)
Government authorities or regulators as required by law
We implement reasonable security practices and procedures as per applicable Indian laws, including:
Secure storage systems and restricted access
Data encryption (where applicable)
Regular monitoring and updates to prevent unauthorized access
We retain your personal data only as long as necessary for:
Business purposes
Legal and regulatory compliance
Customer relationship management
As per applicable laws, you have the right to:
Access your personal information
Request correction or update
Withdraw consent for marketing communications
Request deletion of data (subject to legal obligations)
You may opt-out of promotional messages at any time via unsubscribe links, SMS STOP requests, or by contacting us.
Our website and digital campaigns may use cookies and tracking tools to:
Improve user experience
Analyze website traffic
Deliver personalized advertisements
Users may control cookie preferences through browser settings.
This policy is designed in accordance with:
Information Technology Act, 2000 (India)
IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Applicable data protection and privacy guidelines
Our platforms may contain links to third-party websites. We are not responsible for their privacy practices, and users are advised to review their policies separately.
We may update this Privacy Policy from time to time. Changes will be posted on our website or communicated through appropriate channels.
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Bhasin Motors
(Unit of Bhasin Ventures Pvt. Ltd.)
Head Office: Raipur, Chhattisgarh, India