Privacy Policy
Bhasin Motors
A Unit of Bhasin Ventures Private Limited
Authorised Tata Motors Passenger Vehicle Dealer
1. Introduction
At Bhasin Ventures Private Limited ("Bhasin Motors", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal data when you interact with us through our dealerships, website, social media platforms, digital advertisements, customer support channels, and other services.
As an Authorised Tata Motors Passenger Vehicle Dealer, we may collect and process personal information necessary to provide vehicle sales, service, finance assistance, warranty support, and other related services. Certain information may also be shared with Tata Motors Limited where required for warranty administration, customer relationship management, product support, recalls, and other legitimate business purposes.
By accessing our website or providing your personal information to us, you consent to the collection, use, and processing of your information in accordance with this Privacy Policy.
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2. Information We Collect
Depending on your interaction with us, we may collect the following information:
Personal Information
• Name
• Mobile number
• Email address
• Postal address
• City and State
• Date of birth (where applicable)
• Vehicle preferences
• Vehicle ownership details
• Purchase and service history
• Driving licence or identification documents (where required)
• Information provided for finance, insurance, registration, or exchange enquiries
Technical Information
When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Website usage statistics
• Pages visited
• Cookies and similar technologies
Marketing Information
We may also collect information regarding:
• Your communication preferences
• Responses to surveys and promotional campaigns
• Interaction with our advertisements and social media content
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3. How We Collect Your Information
We collect information through various channels, including:
• Dealership visits
• Vehicle booking enquiries
• Test drive requests
• Website forms
• Contact Us forms
• WhatsApp conversations
• Telephone calls
• SMS and email interactions
• Social media platforms
• Digital advertising campaigns
• Events and promotional activities
• Third-party lead generation platforms
• Finance and insurance partners (where applicable)
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4. How We Use Your Information
We use your information to:
• Respond to your enquiries
• Arrange test drives
• Process vehicle bookings and purchases
• Provide quotations
• Coordinate finance and insurance assistance
• Register vehicles
• Provide after-sales service
• Schedule service appointments
• Process warranty claims
• Improve customer experience
• Conduct customer satisfaction surveys
• Inform you about offers, schemes, new launches, and promotional campaigns
• Respond to complaints and customer support requests
• Meet legal, regulatory, and contractual obligations
• Prevent fraud and maintain security
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5. Sharing of Information
Your personal information may be shared only when necessary with:
• Tata Motors Limited
• Authorised employees of Bhasin Ventures Pvt. Ltd.
• Service centres within our dealership network
• Finance institutions (with your consent)
• Insurance companies (with your consent)
• Registration and government authorities
• Technology, communication, analytics, and marketing service providers
• Legal or regulatory authorities where required by law
We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.
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6. Marketing Communications
With your consent, or where permitted under applicable law, we may contact you through:
• Phone calls
• SMS
• Email
• WhatsApp
• Rich Communication Services (RCS)
• Other authorised digital communication platforms
These communications may include:
• Vehicle offers
• Exchange programs
• Service reminders
• New product launches
• Seasonal campaigns
• Customer events
• Finance and insurance offers
You may opt out of promotional communications at any time by using the unsubscribe option available in our communications or by contacting us directly.
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7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
• Improve website functionality
• Enhance user experience
• Analyse website traffic
• Understand visitor behaviour
• Measure advertising effectiveness
• Deliver relevant content and advertisements
You may manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.
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8. Data Security
We maintain reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, misuse, or destruction.
These measures include:
• Restricted access to customer information
• Secure IT systems
• Encryption where appropriate
• Regular monitoring and security updates
• Employee confidentiality obligations
While we strive to protect your information, no method of electronic transmission or storage can guarantee absolute security.
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9. Data Retention
We retain your personal information only for as long as necessary to:
• Provide our products and services
• Maintain customer relationships
• Fulfil warranty and service obligations
• Comply with legal and regulatory requirements
• Resolve disputes
• Enforce contractual obligations
Once the information is no longer required, it is securely deleted or anonymised in accordance with applicable laws.
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10. Your Rights
Subject to applicable laws, you may have the right to:
• Access your personal information
• Request correction or updating of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your personal information where legally permissible
• Raise concerns regarding the processing of your personal data
We will make reasonable efforts to respond to such requests in accordance with applicable legal requirements.
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11. Third-Party Websites
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of such websites. We encourage users to review the privacy policies of those websites before sharing any personal information.
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12. Compliance with Applicable Laws
This Privacy Policy is intended to comply with applicable laws of India, including:
• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023 (as applicable)
• Other applicable laws, regulations, and government guidelines relating to data privacy and protection
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13. Changes to this Privacy Policy
Bhasin Ventures Private Limited reserves the right to update or modify this Privacy Policy from time to time to reflect changes in business practices, technology, legal requirements, or regulatory obligations.
The updated version will be published on our website and will become effective from the date of publication.
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14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:
Bhasin Motors
A Unit of Bhasin Ventures Private Limited
Head Office: Raipur, Chhattisgarh, India